For these reasons we offer and accept Exchanges within 10 Days from your purchase date.
How to exchange/Return your purchase? We will help you!
1.To Be qualified for a exchange you must keep the product in its original packaging with tags attached.
The product must not be altered in any way ( heat,styling,coloring,cutting,use of products) Are examples of Alterations.You must not cut the lace. To recieve a return or exchange we need to see/receive the products unaltered.
2. Contact our customer service within 48 hours after you accepted your package. Here is our email
[email protected]
Please provide pictures of your product and videoes because that will help speed up your return process.3. After your Exchange/Return has been authorized Customer Service will send you our address to send your unit to. If you dont like the unit or its too short/long and or wrong size you can Return/Exchange
4. Please return the package to the address provided, please email us the tracking number. We will refuse /not accepting unauthorized returns. Customer Service will process the return/exchange with 5-7 Business days after we receive your package. Buyer needs to pay for the return/exchange shipping fees
No returns on Sale items
Cancel:
1. If you cancel your order before your hair has been shipped please note the refund will be processed the same way you made the payment. Your funds will be back in your account in 7-10 business days.
2. Make sure you make the correct order, please read all details before ordering. If you have any questions please reach our customer service we can help you make the correct order.
Delivery:
1. If you provide us with the wrong address,your delivery is unsucessful we are not responsible. If we send your package to the wrong address and its our mistake we will refund you.
2.If your package is lost by the shipping company, please contact the delivery company as well as [email protected] more further instructions.